Help & support

Getting started

Install the app and build your catalog. On the Free tier, core counting and purchase orders run on your device without cloud sync. Paid tiers add cloud sync, team features, and the web cabinet—see Pricing on this site for limits (SKU caps, history windows, and included stores/users).

Import your product catalog

Open the Catalog area in the app and use Import (from the catalog header) to bring in CSV or Excel files. The import wizard maps columns and is designed for real-world spreadsheets (mixed encodings, messy headers).

Counting inventory

Start an inventory count session, scan barcodes, and enter quantities. You can use exact count or scan-to-increment style flows depending on the session options you choose. Completing a count updates on-hand stock in the app from your counted quantities.

Purchase orders

Create purchase orders from your catalog, add lines by scanning or manual pick, then finalize. Export CSV or Excel and share from your device. On tiers that include approval, a purchase order may need approval before export or send.

Receiving goods

When you receive goods against a purchase order, use the receiving flow linked to that order in the app. It records receipt against the order as implemented on your device.

Write-offs

Use write-off (stock adjustment) documents when you need a structured record for loss or wastage. This is a separate operational document type in the app, alongside counts and orders.

Exporting data

Export inventory sessions and purchase orders as CSV or Excel and share through your phone’s share sheet. On the Free tier, history visible in lists and exports follows the plan’s history window; your device may still store older rows, but views and exports respect the tier.

Upgrading your plan

Compare tiers on the Pricing page. Subscriptions and renewals are purchased through the App Store or Google Play; those stores show the price, currency, taxes, and renewal terms that apply to you.

Managing your sign-in

If you sign in with email or Google, authentication is handled by our identity provider. After extended use, the app may ask you to sign in before starting new stock counts or purchase orders—this verification step is separate from turning on paid cloud sync. You can manage account-related options in Settings when you are signed in.

Account deletion — how to remove cloud account data and request help if needed.

Troubleshooting

Update to the latest app version. For cloud features, check connectivity. For sign-in problems, confirm email delivery or Google sign-in works on your device. If something still fails, contact support with your device model and app version.