Help & support

Getting started

Install the app and build your catalog. Free workflows run locally without cloud sync. Paid plans add cloud sync and the capacity listed on Pricing.

Import your product catalog

Open the Catalog area in the app and use Import (from the catalog header) to bring in CSV or Excel files. The import wizard maps columns and is designed for real-world spreadsheets (mixed encodings, messy headers).

Counting inventory

Start an inventory count session, scan barcodes, and enter quantities. You can use exact count or scan-to-increment style flows depending on the session options you choose. Completing a count updates on-hand stock in the app from your counted quantities.

Why does the app ask me to sign in after a while?

After 15 completed operational documents (counts, purchase orders, receiving and write-offs), sign in before starting a new document. Use email, Google or Apple where offered on your device. Sign-in is free and separate from paid cloud sync. Existing documents remain available to view, edit and export. Signing in does not automatically restore local data from another device.

Why does the stock number say "Last counted" instead of a current balance?

Retail Scan & Stock uses an honest stock model. The number you see for any product is the result of your most recent counting session, with the date that count happened. The app does not pretend to know your current real-time stock.

This is intentional. In a small store, items leave shelves through sales, breakage, theft, sampling, gifts to family, and many other paths the app never sees. Most of these never go through a point-of-sale system, and even when they do, the app would need a live POS integration to track them. Retail Scan & Stock is not a POS replacement and does not connect to one.

Instead, the app focuses on what it can do well: making it fast and accurate to count what is actually on your shelf, capture orders to suppliers, record what you received, and document write-offs. The stock number is updated when you complete a count. Until then, it shows the last counted value with a date so you always know how fresh the number is.

Where do barcode suggestions come from?

Some barcode suggestions are provided by Open Food Facts, an open product database. Suggestions are shown only to help you fill product details faster. You can edit or replace them before saving the product to your own catalog. Open Food Facts data is licensed under the Open Database License (ODbL).

Purchase orders

Create purchase orders from your catalog, scan or select products, finalize, export CSV or Excel and share from your device. Team approval and automatic supplier splitting are not available in the current mobile release.

Receiving goods

When you receive goods against a purchase order, use the receiving flow linked to that order in the app. It records receipt against the order as implemented on your device.

Write-offs

Use write-off (stock adjustment) documents when you need a structured record for loss or wastage. This is a separate operational document type in the app, alongside counts and orders.

Exporting data

Export inventory sessions and purchase orders as CSV or Excel and share through your phone’s share sheet. On the Free tier, history visible in lists and exports follows the plan’s history window; your device may still store older rows, but views and exports respect the tier.

Upgrading your plan

Compare tiers on the Pricing page. Subscriptions and renewals are purchased through the App Store or Google Play; those stores show the price, currency, taxes, and renewal terms that apply to you.

Managing your sign-in

After 15 completed operational documents (counts, purchase orders, receiving and write-offs), sign in before starting a new document. Use email, Google or Apple where offered on your device. Sign-in is free and separate from paid cloud sync. Existing documents remain available to view, edit and export. Signing in does not automatically restore local data from another device.

Account deletion — how to remove cloud account data and request help if needed.

Troubleshooting

Update to the latest app version. For cloud features, check connectivity. For sign-in problems, confirm email delivery or Google sign-in works on your device. If something still fails, contact support with your device model and app version.

Billing, purchases and sync

Manage or cancel the subscription in the store where you purchased it. To restore purchases, sign in to the same app account and use the original store account, then choose Restore purchases in Plans & Pricing. Restoring a subscription does not restore inventory data. Local workflows work offline; cloud sync needs internet and a supported paid plan. Before changing devices or reinstalling, export your data or make a local backup. If sync or restore fails, contact support; data recovery is not guaranteed.

Useful links

• Pricing
• Download
• Privacy Policy
• Terms of Service
• Account deletion
• App Store
• Billing, purchases and sync — Apple
• Billing, purchases and sync — Google Play
• Google Play